Question 1

What is the Amazon shop?

Accepted Answer

A curated page of my actual favorites: real photos I've taken, each one tagged with the exact product(s) shown, linking straight to that item on Amazon. It's not a store I run, it's a shopping guide to things I already use and recommend. [Browse it here](https://www.amazon.com/shop/sincerelyisyss).

Question 2

Do you make money from the Amazon shop?

Accepted Answer

As an Amazon Associate I earn from qualifying purchases. If you buy something through one of these links, I may earn a small commission at no extra cost to you. It never changes the price you pay.

Question 3

Are these your own products?

Accepted Answer

No, everything tagged in the Amazon shop is sold and shipped by Amazon or its third-party sellers, not by me. The photos are mine, the products are Amazon's.

Question 4

How do I know these are things you actually use?

Accepted Answer

Everything tagged is something I've personally used, tried, or would genuinely recommend, the photos are real, taken by me, not stock images.

Question 5

I don't see the product I'm looking for. Can you add something?

Accepted Answer

The Amazon shop grows as I photograph and tag new favorites. If there's something specific you'd love to see, reach out and let me know.

Question 6

New question

Accepted Answer

Question 7

I didn't receive my package but it's showing as delivered. What should I do?

Accepted Answer

If your tracking number shows a delivered order but you didn't get your package, you'll need to file a claim with [USPS Missing Mail Claims](https://www.usps.com/help/missing-mail.htm). We can't file the claim since we are not the recipient. Once you complete their survey on the package details, they'll begin their internal investigation. Some of the information you'll need is your tracking number and the sender's address, which is: Opulence Clothing, PO BOX 3284, Apollo Beach, FL 33572. Within a day, USPS will proceed into investigating where your package is and update you as they make progress via email and phone. Please be on the lookout for these emails and calls, and check your junk mail too, sometimes they get filtered into Spam.

During the investigation, USPS will either recover and deliver your missing mail, or email you other details regarding your package. Any legitimate missing packages will be replaced or refunded depending on the situation. We will just need a copy of the USPS final investigation email to move forward with a replacement or refund.

Question 8

How long will it take to receive my order?

Accepted Answer

Your order can take anywhere from 2-20 business days depending on the customized nature of the pieces being requested. Most packages ship within 3 business days with 2-3 day delivery.

Products requiring more than a 6 day receipt time are usually on backorder and will be noted on products in red.

Question 9

When will I receive my pre-order?

Accepted Answer

If you purchase an item in pre-order status, it means Opulence does NOT have the item available for sale yet and you are reserving your purchase ahead of its general public release. All pre-orders are subject to a 2-3 week shipping time. When placing an order for pre-orders, you are acknowledging that you understand these terms of the shipping times.

Question 10

I placed my order a few days ago. Where is my tracking number?

Accepted Answer

Nearly all items ship within 72 hours. If you haven't received a tracking number by then, please email [opulence.bsi@hotmail.com](mailto:opulence.bsi@hotmail.com) with your order number in the email subject line.

Question 11

Which shipping methods does Opulence Clothing use?

Accepted Answer

USPS First-Class and Priority shipping services, as well as ePacket.

Question 12

Does Opulence ship globally?

Accepted Answer

Global shipping is not an option right now but will be in the near future. Subscribe to our mailing list to be one of the first to know when this new feature rolls out.

Question 13

I want to be an Opulence Clothing brand ambassador. How do I sign up?

Accepted Answer

We are always looking for brand ambassadors! Reach out to us to be considered.

Question 14

I want to order some items wholesale for my own boutique. Can I order the pieces I like in bulk from Opulence?

Accepted Answer

Wholesale options are available with a $250 minimum purchase order. To inquire about getting a wholesale quote, please email [opulence.bsi@hotmail.com](mailto:opulence.bsi@hotmail.com).

Question 15

What's your privacy policy?

Accepted Answer

Your privacy is important to us here at Opulence Clothing and we are dedicated to protecting your privacy.

We will NOT sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you receive email from us and would rather not receive this information, you may unsubscribe by clicking the link in our email notices.

Opulence Clothing does not sell, trade, or rent your personal information to others.

Question 16

What's your return policy?

Accepted Answer

If the item is received defective or not up to the standards at which you purchased it, you may return your purchase for a full refund within 3 business days of your order's delivery date. Exchanges will be accepted within 7 business days of the confirmed delivery of your purchase. Exchanges are handled via USPS mail. Exchange shipping fees (sending the item back to us) are the responsibility of the customer.

Question 17

What payment methods are accepted at checkout?

Accepted Answer

Visa, Mastercard, American Express, UnionPay, Discover, Maestro, Diners, JCB, Electron, China UnionPay, and Afterpay.

Question 18

How does Afterpay work?

Accepted Answer

At checkout choose Afterpay. Pay in 4 installments over 6 weeks. You'll pay your first installment at the time of purchase, and the remainder every two weeks. No fees when you pay on time, with interest-free installments the only fees are for late payments. You can find your payment schedule in the Afterpay app and we'll send you regular reminders. Enjoy an instant approval decision, you'll know you've been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose.

Question 19

What is Opulux Designs?

Accepted Answer

Opulux Designs is Isyss's luxury resin art studio, specializing in one-of-a-kind geode-inspired artwork and functional décor. Every piece is handcrafted, individually signed by the artist, and accompanied by a Certificate of Authenticity. Visit the full studio at [opulux.co](https://www.opulux.co).

Question 20

What makes Opulux Designs different?

Accepted Answer

Every artwork begins as a blank canvas and an original creative vision, not a template or reproduction. The fluid nature of resin ensures no two compositions can ever be exactly alike, making every piece genuinely one of one.

Question 21

Is every piece really one of a kind?

Accepted Answer

Yes. Once a piece is completed and purchased, that exact design is permanently retired. No molds are reused, no designs are copied, and no sold artwork is recreated.

Question 22

How is the art made?

Accepted Answer

Each piece is built from resin, pigment, crystal, and stone, layered and poured by hand in the Tampa studio. See it happen on the [Opulux Designs blog](https://www.opulux.co/blog).

Question 23

How do I care for a resin piece?

Accepted Answer

Keep it out of prolonged direct sunlight, dust with a soft dry microfiber cloth, and skip harsh chemical cleaners. Treated kindly, resin art keeps its gloss for decades.

Question 24

Are Opulux Designs pieces signed?

Accepted Answer

Yes. Every original Opulux Designs artwork is personally signed by the artist and includes a Certificate of Authenticity documenting it as part of the studio's collectible body of work.

Question 25

Does my wall art include hanging hardware?

Accepted Answer

Yes, every wall artwork ships with its hanging materials included. Oversized or heavy pieces should be braced and hung by an experienced professional.

Question 26

Does Opulux Designs offer a warranty?

Accepted Answer

Yes, every piece is backed by a limited warranty covering defects in workmanship or artwork-related damage under normal indoor use. Contact the studio directly at [opulux.co](https://www.opulux.co) with your order info and photos if you believe a piece qualifies.

Question 27

Does Opulux Designs offer art for businesses, offices, or events?

Accepted Answer

Yes, the [leasing program](https://www.opulux.co/art-leasing) places original Opulux pieces in offices, lobbies, and event spaces without the purchase commitment.

Question 28

I didn't receive my package but it's showing as delivered. What should I do?

Accepted Answer

If your tracking number shows a delivered order but you didn't get your package, you'll need to file a claim with [USPS Missing Mail Claims](https://www.usps.com/help/missing-mail.htm). We can't file the claim since we are not the recipient. Once you complete their survey on the package details, USPS will begin their internal investigation and update you by email and phone as they make progress. Check your junk mail too, sometimes those land in Spam.

During the investigation, USPS will either recover and deliver your missing mail, or email you other details regarding your package. Any legitimate missing packages will be replaced or refunded depending on the situation, we'll just need a copy of the USPS final investigation email to move forward.

Question 29

How long will it take to receive my order?

Accepted Answer

Your order can take anywhere from 2-20 business days depending on the customized nature of the pieces being requested. Most packages ship within 3 business days with 2-3 day delivery.

Products requiring more than a 6 day receipt time are usually on backorder and will be noted on products in red.

Question 30

When will I receive my pre-order?

Accepted Answer

If you purchase an item in pre-order status, it means we don't have the item available for sale yet and you are reserving your purchase ahead of its general public release. All pre-orders are subject to a 2-3 week shipping time.

Question 31

I placed my order a few days ago. Where is my tracking number?

Accepted Answer

Nearly all items ship within 72 hours. If you haven't received a tracking number by then, reach out to us with your order number and we'll look into it.

Question 32

Which shipping methods does Sincerely Opulence use?

Accepted Answer

USPS First-Class and Priority shipping services, as well as ePacket.

Question 33

Does Sincerely Opulence ship globally?

Accepted Answer

Global shipping is not an option right now but will be in the near future. Subscribe to our mailing list to be one of the first to know when this new feature rolls out.

Question 34

I want to order some items wholesale for my own shop. Can I order in bulk?

Accepted Answer

Wholesale options are available with a $250 minimum purchase order. Reach out to us to inquire about getting a wholesale quote.

Question 35

What's your privacy policy?

Accepted Answer

Your privacy is important to us and we are dedicated to protecting it.

We will NOT sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you'd rather not receive these, you may unsubscribe by clicking the link in our email notices.

We do not sell, trade, or rent your personal information to others.

Question 36

What's your return policy?

Accepted Answer

If the item is received defective or not up to the standards at which you purchased it, you may return your purchase for a full refund within 3 business days of your order's delivery date. Exchanges will be accepted within 7 business days of the confirmed delivery of your purchase. Exchanges are handled via USPS mail, and exchange shipping fees (sending the item back to us) are the responsibility of the customer.

Question 37

What payment methods are accepted at checkout?

Accepted Answer

Visa, Mastercard, American Express, UnionPay, Discover, Maestro, Diners, JCB, Electron, China UnionPay, and Afterpay.

Question 38

How does Afterpay work?

Accepted Answer

At checkout choose Afterpay. Pay in 4 installments over 6 weeks. You'll pay your first installment at the time of purchase, and the remainder every two weeks. No fees when you pay on time, with interest-free installments the only fees are for late payments. You can find your payment schedule in the Afterpay app and we'll send you regular reminders. Enjoy an instant approval decision, orders ship as they would with any other form of payment.

Frequently asked questions